Frequently asked questions
What is the return policy?
All of our pieces are sourced through exclusive partnerships with independent artisans and small-batch makers. Because of this, all sales are final and non-returnable.
We encourage you to review product details, dimensions, and materials carefully before placing your order. Our team is happy to answer any questions before you complete your purchase.
In the rare case that an item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we’ll be happy to assist with a resolution.
When will my order ship?
Shipping times vary depending on the product.
• In-stock items typically ship within 5–10 business days.
• Made-to-order and pre-order pieces will follow the estimated lead times listed on each product page.
In some cases, an item may arrive at our studio first for inspection before being shipped to you, which can slightly extend delivery time.
You’ll receive email updates throughout the process, including a confirmation and tracking details as soon as your order is on its way. If you'd like an update at any time, feel free to reach out—we’re always happy to assist!
Do you offer customizations?
At this time, customization is limited to available finishes and materials listed on each product page. We're working toward expanding more customizable options soon!
Where are your products manufactured?
Primarily designed in the U.S., with select pieces sourced from European and Middle Eastern artisans to bring globally inspired craftsmanship into your home.
How much does shipping cost?
We offer free shipping on all orders over $500 within the continental U.S.
For orders under $500, shipping costs are calculated at checkout based on your location and the size of the item. Larger pieces may require freight delivery, and any additional shipping fees will be clearly displayed before you complete your purchase.